How refunds and subscription plan changes are handled for Replora AI.
Last updated: October 11, 2026
This Refund Policy applies to paid Replora AI subscriptions. Payments and refunds are processed by Paddle, our Merchant of Record. This policy should be read with our Terms of Service.
You may be eligible for a full refund if you request it within 3 days of your original paid subscription purchase. The window is measured from the time Paddle confirms that original payment. It does not restart when you upgrade or downgrade your plan.
Where applicable law gives you rights that differ from this policy, those rights are not limited by this policy.
During the original 3-day window, an upgrade is charged at the exact difference between the plans. A downgrade refunds the applicable difference through a Paddle adjustment, subject to Paddle confirming the payment and refund status.
If a plan-change payment fails, your subscription plan does not change.
After the original 3-day window, an upgrade is charged at the full price of the target plan and begins a new billing month on the change date. A downgrade takes effect at your next renewal and does not create an immediate credit or refund.
When a full refund is eligible, it accounts for the original subscription payment and any eligible plan-change charges made during the original 3-day window, less any amount already refunded for a plan change. Subscription renewal payments are not refundable under this policy.
Cancelling a subscription stops future renewals and lets you keep access through the end of the paid billing period. Cancellation alone does not issue a refund and does not mean that a refund has been approved.
You can request an eligible refund from Dashboard → Billing, or contact billing@reploraai.com. Paddle's confirmed payment and refund status is authoritative. Any approved refund is returned by Paddle using the available payment method for the transaction.
For billing and refund questions, contact billing@reploraai.com.