Hotel guests check Google reviews before booking. Replora AI ensures every review — from glowing 5-stars to tough 1-stars — gets a personalised, professional reply.
Start free →See Replora AI working on your real reviews before you commit.
Start free →Google review management for hotels means noticing every new review on your Google Business Profile, replying in a way that fits what the guests wrote, and following up on the complaints behind low ratings. In Replora AI, Review Auto-Reply drafts a reply to each review from the review text and posts it automatically or holds it for your approval, based on rules you set by star rating.
Further reading: the Google review management guide, review response examples by industry, how to respond to negative reviews, and Review Booster for making it easy for guests to leave feedback.
Yes. Replora AI works for any hospitality business with a Google Business Profile — hotels, resorts, hostels, boutique stays, B&Bs, and serviced apartments.
Absolutely. Replora detects the reviewer's language and replies in kind — supporting 40+ languages including Arabic, Japanese, German, French, and Hindi. Essential for hotels with international guests.
Replora generates an empathetic, solution-focused reply and sends you an instant alert. The AI never argues — it acknowledges the issue and invites the guest to resolve it directly with your team.
Yes. You can use the reply queue to review and edit every AI reply before posting. Or enable auto-post for 4-5 star reviews and manually review only negative ones.
Google says more reviews and positive ratings can help a business's local ranking, and guests read your replies before they book. This drives more direct website visits and reduces dependency on OTA commissions.