The review challenges salons face every day
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A client posts about a bad colour job on Friday evening — it sits unanswered all weekend while new clients check your reviews before booking.
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Your stylists are talented but your 4.0★ rating doesn't reflect the actual experience clients have in your chair.
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Between appointments, consultations, and running the business, you have zero time to write personalised review replies.
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Replora AI handles it all automatically. Connect your Google Business Profile once and every review — glowing or critical — gets a personalised reply within seconds.
Built for beauty & wellness businesses
Beauty-industry tone
Replies feel warm, personal, and professional — like they were written by your front-of-house team. Mentions specific services like cuts, colour, facials, and massage when relevant.
Booking-focused reply language
Every reply subtly reinforces rebooking — thanking clients and inviting them back — without sounding pushy.
Complaint de-escalation
Negative reviews about colour results, wait times, or pricing are handled with empathy and a clear invitation to resolve offline — protecting your reputation publicly.
Multi-stylist, multi-location support
Manage reviews for every chair and every branch from one dashboard, with location-level filtering and analytics.
Frequently asked questions
Does it work for nail studios and barbershops too?
Yes. Replora AI works for any beauty or wellness business with a Google Business Profile — hair salons, nail studios, barbershops, day spas, massage therapy centres, and more.
Can I customise the reply tone?
Absolutely. Choose between friendly, professional, or formal tones. You can also add custom instructions — like always mentioning your rebooking link or specific promotions.
What if a client complains about a specific stylist?
Replora handles sensitive complaints diplomatically — acknowledging the experience, offering to resolve it offline, and never escalating publicly.
How do I get started?
Connect your Google Business Profile using secure OAuth — no passwords shared. You'll see your reviews and AI-suggested replies within minutes.
Start free — 5 reviews on us
See AI replies working on your real salon reviews before you pay anything.
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