The wording below is written to be copied. Brackets mark the parts to replace. Every template asks for honest feedback and none offers a reward, because Google's content policy prohibits incentives and selective requests.
What makes a good review request?
- It is short. One or two sentences.
- It is specific. It mentions the visit, the job or the person who helped.
- It has one link. The customer should not have to search for you. See how to get your Google review link and QR code, or make one with the free Google review link generator.
- It asks for honesty. "Your honest feedback" works better and is safer than "a 5-star review".
- It is optional. No pressure, no follow-up at the door.
How to ask for a Google review in person
The best person to ask is the one who served the customer, at the moment the customer says something positive or the job is finished.
At checkout: "Thanks for coming in today. If you have a minute, a Google review really helps a small business like ours. There is a QR code right here on the counter."
After a compliment: "That means a lot, thank you. Would you be willing to share that on Google? I can text you the link."
After a service call: "Everything is working now. If you were happy with how it went, we would appreciate an honest review on Google. The link is on this card."
Offer it once and move on. Google's policy says customers should not be required or pressured to leave a review while on the premises.
Review request email templates
After a visit or purchase
Subject: How was your visit to [business name]?
Hi [first name],
Thank you for coming in on [day]. We would like to hear how it went. If you have a minute, please share your honest feedback on Google:
[review link]
Thanks again,
[your name], [business name]
After a completed job
Subject: Thanks for choosing [business name]
Hi [first name],
Thank you for trusting us with your [project or service]. Reviews help other people in [city] decide who to call, so we would appreciate your honest feedback on Google:
[review link]
If anything was not right, reply to this email and I will look into it personally.
[your name], [business name]
A single reminder
Subject: A quick favor
Hi [first name],
I wanted to follow up once in case my earlier note got buried. If you have a minute to leave a Google review, here is the link: [review link]
Either way, thank you for your business.
[your name]
Review request text message templates
Send text messages only to customers who have agreed to receive them from your business, and identify who you are.
"Hi [first name], this is [your name] from [business name]. Thanks for coming in today. If you have a minute, we would appreciate your honest feedback on Google: [review link]"
"[Business name]: Thanks for your order, [first name]. How did we do? Leave a Google review here: [review link]"
Wording for signs, receipts and cards
Printed requests need a QR code and very few words.
| Where | Wording |
|---|---|
| Counter sign | "How did we do? Scan to leave a Google review." |
| Table card | "Enjoyed your meal? Tell us on Google." |
| Receipt | "Your feedback helps us improve. Scan to review us on Google." |
| Business card | "Review us on Google" with the QR code beneath |
| Invoice | "Happy with the work? We would appreciate a Google review: [link]" |
When is the right time to ask?
- Restaurants and cafes: with the check, or on the receipt.
- Salons and gyms: at checkout, or the same day by message.
- Home and auto services: when the job is finished and the customer has seen the result.
- Hotels: at checkout, or the day after.
- Professional services: when the matter is closed.
More on timing and placement is in how to get more Google reviews.
What should you never say?
| Do not say | Why |
|---|---|
| "Leave us a review for 10% off" | Incentives in exchange for reviews are prohibited |
| "If you were happy, review us. If not, tell us instead" | That is selectively soliciting positive reviews |
| "Please give us 5 stars" | It pressures the customer and invites a dishonest rating |
| "Can you do it now before you leave?" | Customers should not be pressured on the premises |
What happens after they leave a review?
Reply to it. A thank-you takes two sentences, and Google's own tips for getting more reviews include responding to the ones you receive. See how to respond to positive Google reviews.
How Review Booster fits
Review Booster, part of Replora AI, gives each Google Business Profile location a QR code and a link to a short feedback page. You put that link or QR code into any of the templates above. The customer rates their visit, writes in their own words, and chooses between posting on Google and sending the feedback privately. Both choices are offered at every rating.
Replora does not send the emails or texts. It gives you the link and the QR code, and you share them through the channels you already use.