Google’s language intelligence, applied to your customers.
Replora uses Google Gemini, accessed through Vertex AI, as the language layer across the platform: review replies, complaint classification, and business insights. Only task-relevant content is sent to the model, and your data never trains models for other businesses.
Why this integration exists
Every Replora product depends on understanding and producing natural language — a review reply that sounds human, a complaint pattern spotted across a thousand reviews. Gemini provides that intelligence with enterprise-grade data handling.
What it does
Context-aware review reply generation in 40+ languages
Complaint classification and severity scoring
Cross-channel pattern analysis for action cards
How the workflow runs
1
Content in
Review text or feedback — only what the task needs.