SMS is Review Booster’s highest-reach channel: short text messages sent minutes after a visit, with a one-tap link to rate the experience. Happy customers continue to your Google review page; unhappy ones reach a private feedback form. Delivery runs on Twilio with carrier-compliant opt-outs.
Why this integration exists
Nearly every text message gets read, usually within minutes. For time-sensitive asks — like rating a visit while it’s still fresh — SMS consistently outperforms every other channel.
What it does
Post-visit review requests by text
One-tap sentiment link
Booking confirmations from the AI Receptionist
Carrier-compliant opt-out handling
Delivery tracking per message
How the workflow runs
1
Visit ends
A request is triggered — manually, or on a timer after the appointment.