Unanswered reviews are answered questions — answered badly
Future customers read your reviews — and your replies. A profile full of unanswered feedback tells them nobody’s home.
Thoughtful, personal replies to every review is hours of work each week — the first thing that slips when the business gets busy.
One defensive reply to a 1-star review can do more damage than the review itself. Writing calmly under pressure is hard.
Every review answered — with exactly the right level of care
AI Responder treats a glowing 5-star and a furious 1-star completely differently. Routine praise gets instant thanks; problems get escalated to you with an empathetic draft ready to go.
Replies reference what the customer actually said — no templates, no “Dear valued customer.” Trained on your tone and business.
Auto-post 4–5 stars, hold 3 stars for review, escalate 1–2 stars with complaint analysis — or approve everything. Your rules, per location.
Escalated replies wait in one clean queue with AI drafts attached. Edit, approve, post — or let the queue auto-post after your set delay.
Up and running in minutes
Secure OAuth to your Google Business Profile — every location, two minutes.
Pick your reply voice and decide which star ratings auto-post vs. wait for approval.
New reviews are detected, analyzed, and answered in seconds — 24/7, in any language.
The queue surfaces the few reviews that need a human — with drafts and complaint intel ready.
What your business gets
Every review answered within seconds — including the ones that arrive at 2 am.
Context-aware, personal responses in your tone — customers can’t tell it’s automated.
Calm, empathetic drafts for hard reviews — written without the emotion of the moment.
Google rewards active engagement — response rate and speed feed your local ranking.
Every low-star review feeds Complaint Intelligence — patterns surface before they spread.
Full autopilot for one location or granular approval rules across twenty.
Plays well with your tools
AI Responder — common questions
Will replies post without my approval?
Only if you configure it that way. Most businesses auto-post 4–5 star replies and hold 1–3 stars for approval — but you can approve everything, or nothing. Rules are adjustable per star rating and per location.
Do the replies sound like a bot?
No. Each reply is generated fresh from the review’s actual content, your business context, and your chosen tone. It thanks Grace for mentioning the phone booking — it doesn’t say “Thank you for your feedback” a hundred times.
Is automated replying allowed by Google?
Yes. Replies are posted through the official Google Business Profile API, which is exactly what it exists for. You stay fully within Google’s guidelines — and you remain the author of record for every reply.
What about reviews in other languages?
AI Responder detects the review language and replies in it — a French review gets a French reply, in the same tone you set for English.
What happens with fake or policy-violating reviews?
The AI flags reviews that look like spam or policy violations and drafts a measured public response, while pointing you to Google’s removal process. It never ignores them — an unanswered fake review looks true to readers.
How is this different from templates or canned responses?
Templates repeat; readers notice. AI Responder writes a unique reply that references the specifics of each review, which reads as genuine care — because the substance is real, drawn from what the customer said.
AI Responder works even better with the rest of the platform
One connected platform — every product feeds the next.
AI answers your calls, books appointments, and captures complaints 24/7.
Explore AI Receptionist →QR codes, SMS, WhatsApp & email that turn happy customers into 5-star reviews.
Explore Review Booster →Your AI business coach — trends, action cards, and growth recommendations.
Explore AI Business Insights →