How AI Business Insights works
AI Business Insights analyzes reviews, private feedback, and complaints together. It detects recurring themes and time patterns and produces ranked action cards with estimated rating impact. This page explains inputs, analysis, and outputs.
Data inputs
Insights reads everything the platform already collects: Google reviews (via Review Auto-Reply), private feedback (via Review Booster), and the complaint inbox. No exports or manual uploads are involved.
Pattern detection
The analysis looks for recurring themes (e.g., "wait time", "booking issues"), their frequency over time, and correlations across channels — for example, the same complaint theme appearing in reviews and private feedback, clustering on particular days and hours. Recurring themes surface after a handful of mentions rather than after your rating visibly drops.
Action cards
Findings are delivered as action cards: one specific recommended fix, the evidence behind it, and an estimated rating impact — ranked by expected payoff. Cards are tied to goals: set a target rating and track progress as you act on them.