How Review Booster works
Review Booster sends review requests through QR codes, SMS, WhatsApp, and email. Satisfied customers get a direct link to your Google review page; dissatisfied customers can send private feedback instead, which triggers an AI apology and a complaint record. This page explains the funnel, routing, and policy compliance.
The request funnel
You create branded review links and QR codes in the dashboard. Requests are sent by SMS, WhatsApp, or email — individually, or in batches after busy periods. QR codes work for in-person moments: counters, tables, receipts.
Each request asks one question: how was your experience? The answer determines the path.
Sentiment routing
Customers who answer positively are taken directly to your Google Business Profile review page — typically two taps from a posted review. Customers who answer negatively see a private feedback form in addition to (never instead of) the public option.
When negative private feedback is submitted, three things happen automatically: an AI-written apology is sent to the customer, a complaint is created with a severity score, and your team is notified.
Google policy compliance
Review Booster does not gate reviews. Every customer retains the option to post publicly regardless of their sentiment answer — the private channel is an additional route, not a filter. This keeps the funnel consistent with Google's review policies.
Analytics
The funnel reports requests sent, link opens, resulting Google reviews, and complaints intercepted. Request volume is tied to your plan's review capacity; QR scans are unlimited.