How Review Booster works
Review Booster gives customers a QR code or short link to a feedback page. They pick a rating, describe their experience in their own words, optionally use AI to polish that wording, and then choose whether to post publicly on Google or send private feedback to you. Both options are available at every rating.
The feedback page
You create a Review Booster link in the dashboard and choose which connected Google Business Profile location it belongs to. You get a short link and a QR code. Print the QR code for counters, tables, and receipts, or share the link however you already reach customers.
Outbound review requests by SMS, WhatsApp, or email are not part of Review Booster. Distribution is the QR code and the link.
What the customer does
The page asks one question: how was your experience? The customer selects a rating from 1 to 5 stars. They can then describe what happened in their own words — this step is optional.
The rating is recorded for your analytics and passed to the writing assistant as context. It does not change which options the customer is offered.
AI writing assistance
If the customer has written something, they can ask the assistant to tidy it up. It rewrites their text only — improving grammar, flow, and clarity while preserving their meaning, their sentiment, and the details they mentioned. It does not invent experiences, does not make feedback more positive than what was written, and never references or suggests changing the rating.
If the customer writes nothing, no AI call is made and no draft is produced. Drafts are always editable, and the customer can discard a draft and use their original wording. If AI assistance is unavailable for any reason, the customer continues with their own words — it never blocks the flow.
Choosing where feedback goes
The final screen offers two choices with equal prominence: post publicly on Google, or send private feedback to the business. Neither is pre-selected and neither is recommended.
Choosing Google copies the text to the clipboard and opens the location’s Google review page in a new tab. Nothing is posted automatically — the customer submits it themselves. Choosing private feedback stores the message and creates a complaint record, which the AI analyses for category, severity, and root cause, with a suggested response drafted for your team.
Google policy compliance
Review Booster does not gate reviews. Google availability is rating-independent and is not configurable — a 1-star customer sees exactly the same options as a 5-star customer. The private channel is an additional route, never a filter, and the product never asks a customer to change their rating.
Analytics
Analytics are session-based: one customer visit is one session, however many steps they take. The funnel reports sessions started, ratings selected, drafts prepared, sharing channel chosen, and completions, plus a per-rating breakdown of which channel customers chose.
Google provides no way to confirm that a review was published, so we report Google destination opens — how many customers were taken to the Google review page with their feedback ready. This is never reported as reviews received or generated. Business plans include 5 Review Booster links; Agency plans are unlimited. Customer sessions and QR scans are not capped.